Negative emotions management in collaborative online learning: Multimodal approach to solve technical difficulties

Número

Downloads

Article abstract page views:  685  

DOI

https://doi.org/10.25267/Pragmalinguistica.2020.i28.01

Info

Papers
10-27
Published: 01-12-2020
PlumX

Authors

Abstract

The purpose of this paper is to identify how participants manage technical difficulties during online collaborative learning. We analyze the participation framework in a corpus composed of 30 hours of online collaborative learning among students of an Andean university, their professor, and international experts. The internet-based IT platform used was ZOOM. We present a multimodal interaction of verbal and body language in collaborative activity for the analysis of moment-by-moment evolving social interaction. Also using conversation analysis, we focus on the ways in which participants interact with their words and their non-lexical expression. Thanks to this methodology, we describe the moment-by-moment interactional work performed in collaborative activity.

Keywords


Downloads

Download data is not yet available.

How to Cite

Belli, S. (2020). Negative emotions management in collaborative online learning: Multimodal approach to solve technical difficulties. Pragmalingüística, (28), 10–27. https://doi.org/10.25267/Pragmalinguistica.2020.i28.01

References

BARNES, R. (2007): “Formulations and the facilitation of common agreement in meetings talk”, Text & Talk-An Interdisciplinary Journal of Language, Discourse Communication Studies, 27(3), pp. 273-296.

BECVAR, A.; HOLLAN, J. & HUTCHINS, E. (2008): “Representational gestures as cognitive artifacts for developing theories in a scientific laboratory”, Resources, Co-Evolution and Artifacts, London: Springer, pp. 117-143.

BORGES SÁIZ, F. (2005): “La frustración del estudiante en línea. Causas y acciones preventivas”, Digithum, 7, pp. 1-18.

CANTÓ-MILÀ, N. (2016): “Emotions from a relational perspective”, Digithum, 18, pp. 23-42.

DAFT, R. & LENGEL, R. (1984): “Information richness: A new approach to managerial behavior and organizational design”, B. Straw y L. Cummings (coord.), Research in organizational behavior, Greenwich, CT: JAI Press, pp.191-223.

DUNCAN, S. (1972): “Some signals and rules for taking speaker turns in conversation”, Journal of Personal and Social Psychology, 23, pp. 283-292.

DZIUBINSKA, M. & OPOKA, J. (2007): “The online student as a driving force in the transformation of the Polish Virtual University”, Digithum, 9, pp. 1-13.

FORTUNATI, L. & VINCENT, J. (2009): “Introduction”, Electronic emotion. The mediation of emotion via information and communication technologies. Bern: Peter Lang, pp. 1-31.

GARFINKEL, H. (1967): Studies in Ethnomethodology, New York: Prentice Hall.

GOFFMAN, E. (1979): “Footing”, Semiotica, 25(1-2), pp. 1-30.

GOODWIN, C. (1979): “The interactive construction of a sentence in natural conversation”, Everyday language: Studies in ethnomethodology, 97, pp. 101-121.

GOODWIN, M. H. (1980): “Processes of mutual monitoring implicated in the production of description sequences”, Sociological inquiry, 50(3‐4), pp. 303-317.

GOODWIN, C. (1981): “Conversational organization: Interaction between speakers and hearers”, London: Academic Press.

GOODWIN, C. (2000): “Action and embodiment within situated human interaction”, Journal of pragmatics, 32(10), pp. 1489-1522.

GOODWIN, C. (2003): “Pointing as situated practice”, Pointing: Where language, culture and cognition meet, 41, pp. 217-241.

GOODWIN, C. (2007): “Participation, stance and affect in the organization of activities”, Discourse & Society, 18(1), pp. 53-73.

GOODWIN, C. & GOODWIN, M.H. (2004). “Participation”, A. Duranti (coord.) A Companion to Linguistic Anthropology, Oxford: Basil Blackwell, pp. 222-243.

HARA, N. & KLING, R. (1999): “Students’ frustration with a web-based distance education course”, First Monday, 4, pp. 12-31.

HEATH, C. (1997), “The analysis of activities in face to face interaction using video”, Qualitative research: Theory, method and practice, 94, pp. 183-200.

HERITAGE, J. (2002), “The limits of questioning: Negative interrogatives and hostile question content”, Journal of pragmatics, 34(10), pp. 1427-1446.

HERITAGE, J., SEFI, S. (1992): Talk at work, Cambridge: University Press.

HOCHSCHILD, A. (1979): “Emotion work, feeling rules and social structure”, The American Journal of Sociology, 85, pp. 551–575.

HUTCHBY, I. (2005): Media talk: Conversation analysis and the study of broadcasting. London: McGraw-Hill Education.

KAYE, A. R. (1992): Collaborative learning through computer conferencing. London: The Najaden Papers.

KENDON, A. (1985): “Some uses of gesture”. O.Tannen y M. Saville-Troike (coord.), Perspectives on silence, Norwood, NJ: Ablex, pp. 215–234.

KENDON, A. (1995): “Gestures as illocutionary and discourse structure markers in Southern Italian conversation”, Journal of pragmatics, 23(3), pp. 247-279.

MACDONALD, J. (2003): “Assessing online collaborative learning: process and product”, Computers & Education, 40(4), pp. 377-391.

MCCONNELL, D. (1994): Implementing computer supported co-operative learning, London: Kogan Page.

MERINO, L. (2017): “Sobre el apego emocional a los teléfonos móviles en la vida cotidiana”, Digithum, 19, pp. 37-46.

MONDADA, L. (2006): “Participants’ online analysis and multimodal practices: projecting the end of the turn and the closing of the sequence”, Discourse studies, 8(1), pp. 117-129.

NARDI, B. et al. (1996), “Video-as-Data: Technical and Social Aspects of a Collaborative Multimedia Application”, Computer Supported Cooperative Work, 4, pp.73-100.

O’CONAILL, D. et al. (1993), “Conversations over video conferences: An evaluation of the spoken aspects of video-mediated communication”, Human-Computer Interaction, 8, pp. 398-428.

OCHS, E. (1979), “Transcription as theory”, Developmental pragmatics, 10(1), pp. 43-72.

PERÄKYLÄ, A. (2004), “Two traditions of interaction research”, British Journal of Social Psychology, 43(1), pp. 1-20.

PERÄKYLÄ, A. & RUUSUVUORI, J. (2006), “Facial expression in an assessment”, Video analysis methodology and methods, 2, pp. 1-19.

PERÄKYLÄ, A.; ANTAKI, C.; VEHVILÄINEN, S., & LEUDAR, I. (2008): Conversation analysis and psychotherapy. Cambridge: Cambridge University Press.

ROSSANO, M. J. (2012): “The essential role of ritual in the transmission and reinforcement of social norms”, Psychological Bulletin, 138(3), pp. 529-539.

RUUSUVUORI, J. (2001): “Looking means listening: coordinating displays of engagement in doctor–patient interaction”, Social science & medicine, 52(7), pp. 1093-1108.

SACKS, H.; SCHEGLOFF, E. A. & JEFFERSON, G. (1974): “A simplest systematics for the organization of turn-taking for conversation”, Language, 82, pp. 696-735.

SCHEGLOFF, E. A. (1968): “Sequencing in conversational openings”, American anthropologist, 70(6), pp. 1075-1095.

SERRA, J. (2015): “A New Approach to Relationships in Live Music: Redefining Emotional Content and Meaning”, Digithum, 17, pp. 11-19.

STIVERS, T. & SIDNELL, J. (2005): “Introduction: multimodal interaction”, Semiotica, 156, pp. 1-20.

TIITINEN, S. & RUUSUVUORI, J. (2014): “Using Formulations and Gaze to Encourage Parents to Talk About Their and Their Children's Health and Well-Being”, Research on Language and Social Interaction, 47(1), pp. 49-68.

TOMASELLO, M. (1999): “The human adaptation for culture”, Annual review of anthropology, 32, pp. 509-529.

WEISTE, E. & PERÄKYLÄ, A. (2013): “A comparative conversation analytic study of formulations in psychoanalysis and cognitive psychotherapy”, Research on Language and Social Interaction, 46(4), pp. 299-321.

WHITTAKER, S. (1992): “Towards a theory of mediated communication”, Unpublished manuscript.