Innovative communication in education: digital strategies in multicultural Montessori communities

Abstract

: Communication within the educational community is a key element of effective teaching practice. In large cities like Berlin (Germany), cultural diversity and linguistic variety add complexity to the communication process between educational institutions and families. This case study aims to document the experiences of the educational community at the Casa de Niños of Kita Bilinguale Kinderhäuser, part of the Montessori Stiftung Berlin, during the 2022–2023 school years. Through participant observation, informal interviews, and document analysis, both formal and informal interactions within the center were analyzed to identify communication challenges and opportunities. The phases of the project—diagnosis, planning, implementation, and evaluation—were structured following a continuous improvement approach, with systematic monitoring and the use of digital tools, checklists, and meetings. The findings highlight the importance of establishing effective communication channels, prioritizing the urgency of topics, and promoting timely responses that help prevent conflicts. The study also underscores the value of teacher training in assertive communication strategies tailored to multicultural environments. Future research could explore the scalability of this intervention model in other diverse educational contexts, incorporating digital technologies to strengthen community cohesion.